INTRODUCTION
Privacy Policy for Moy Moy
Last Updated: [03 sep 2026]
This Privacy Policy describes how Moy Moy ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from [Insert Website URL] (the "Site").
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1. Information We Collect
We collect personal information that you provide directly to us, as well as information generated automatically when you browse our store:
Contact & Shipping Details: Your full name, email address, phone number, and physical shipping and billing addresses provided during checkout or account registration.
Order & Transaction Information: Purchase history, items ordered, transaction dates, order value, and customer service inquiries. *(Note: Payment details such as credit card numbers are processed directly through secure, PCI-compliant payment gateways and are never stored on our servers.)*
* **Technical & Browsing Data:** IP address, device type, browser specifications, operating system, referring URLs, pages viewed, and site interactions collected via cookies and log files.
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2. How We Use Your Information
We process your personal information to fulfill orders and manage our operations:
Order Processing & Fulfillment: To process transactions, organize shipping and delivery, issue invoices, and communicate order updates.
Customer Support: To assist with inquiries, handle product questions, process returns, and resolve issues.
Store Optimization: To monitor site performance, troubleshoot technical problems, and improve store functionality and product offerings.
Marketing & Communications: To send updates, promotional offers, and newsletters (where you have explicitly consented or where permitted by law). You may opt out at any time via the unsubscribe link in any email.
Legal Compliance: To comply with accounting, tax, regulatory, and legal requirements (including the Protection of Personal Information Act - POPIA).
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3. Sharing Your Personal Information
We do not sell, rent, or trade your personal information. We share data only with service providers essential to completing your order and running our business:
Payment Service Providers: To securely process online transactions (e.g., Payfast).
Shipping & Logistics Partners: Courier and delivery services tasked with bringing orders to your address.
Technical & Analytics Providers: Web hosting, database management, and website analytics tools that maintain store reliability.
Legal Authorities: When required by law, subpoena, or government regulation to protect our rights or ensure compliance.
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4. Cookies and Tracking Technologies
We use cookies and similar technologies to maintain your shopping cart, remember site preferences, and understand traffic patterns. You can manage or block cookies through your browser settings, though disabling them may affect store features (such as adding items to your cart).
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5. Data Security and Retention
Security Safeguards: We deploy administrative, technical, and physical security measures designed to guard your personal data against loss, unauthorized access, alteration, or disclosure.
Retention Period: Personal information is retained only for as long as necessary to fulfill order requirements, fulfill legitimate business purposes, or satisfy legal and statutory record-keeping obligations.
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6. Your Data Rights
Subject to applicable privacy legislation, you have the right to:
Access: Request details on the personal data we hold about you.
Correction: Request updates or corrections to incomplete or inaccurate information.
Erasure: Request deletion of your personal data, provided it is not required for legal or statutory fulfillment.
Opt-Out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, contact us at the details below.
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7. Contact Us
For questions regarding this Privacy Policy, privacy inquiries, or data requests, contact us at:
Store Name: Moy Moy / Moy Moy Life
Email: [[email protected]]
Address: PO BOX 251,UMNAMBITHI,KZN ,3370